Bilingual Contact Center Representative
POSITION SUMMARY The Customer Service Representative is the first point of contact for patients—they schedule appointments, greet, register, and assist patients. The Customer Service Representative is knowledgeable about KC CARE and its services, and is adept at data entry, use of the electronic health record, and provider schedules. Customer Service Representatives have two specializations—Customer Service Representative: Front Office, and Customer Service Representative: Contact
KC CARE Health CenterBilingual Referral and Medical Record Specialist
POSITION SUMMARYThe Referral and Medical Records Specialist manages all external referrals for additional care needs for their assigned team. This includes working directly with patients, external referral sources, insurance companies, and all members of the team to facilitate, coordinate, and follow-up on external referrals.ESSENTIAL DUTIES AND RESPONSIBILITIES· Manages all external referrals for assigned care team, which includes contacting patients, following up with hospitals and specialty
KC CARE Health CenterHIV Case Management Supervisor
POSITION SUMMARYThe HIV Case Management Supervisor is responsible for assisting the Manager of HIV Case Management in program management activities including quality management, community collaboration, and contract compliance. This position collaborates with existing HIV service providers, the Kansas City Health Department, the Missouri Department of Health and Senior Services (DHSS), and other community providers to ensure appropriate provision of services. ESSENTIAL DUTIES AND RESPONSIBILITIESProgram
KC CARE Health CenterManager of Oral Health Operations
POSITION SUMMARYThe Manager of Oral Health Operations is responsible for overseeing the daily operations of the dental department, ensuring the delivery of high-quality, patient-centered care. This role involves managing clinical staff, coordinating community outreach programs, and developing strategies to improve oral health services. The Manager of Oral Health Operations will work closely with other healthcare leaders to advance the organization's mission and goals, focusing on serving underserved
KC CARE Health CenterPeer Educator
POSITION SUMMARYPeer Educators encourage engagement in care and support adherence to treatment by providing client centered individual and group level skill building activities. Peer Educators are integral to the Treatment Adherence Program and provide specialized services in a professional environment. ESSENTIAL DUTIES AND RESPONSIBILITIESProvide the following interventions: individual, group, short-term, and just-in-time that support a client’s increased knowledge of HIV self-management and adherence
KC CARE Health CenterRisk Management Coordinator
POSITION SUMMARYThe Risk Coordinator supports the organization’s risk management and patient safety program through the coordination, investigation, and documentation of patient safety events, patient complaints, and risk-related activities.This role is responsible for managing day-to-day risk operations, including incident tracking, complaint resolution support, data collection, and compliance activities. The Risk Coordinator works closely with clinical and operational teams to ensure timely follow-up,
KC CARE Health Center