Customer Care Documentation & Quality Specialist
Position Summary: The Customer Care Documentation & Quality Specialist for the Customer Contact and Fulfillment Center is responsible for developing clear, effective procedures and training materials that help ensure consistent, high-quality service. This role focuses on writing and maintaining documentation, delivering training, and performing detailed quality assurance reviews of departmental output. Essential Job Functions: Design and administer group training and reference materials on new or
Unity Village
Customer Service Systems Support Specialist
Position Summary: The Customer Service Systems Support Specialist provides day-to-day technical and operational support to the Customer Care and Fulfillment teams. This role ensures that all customer service applications function smoothly, assists with troubleshooting issues, and collaborates with Application Development to implement enhancements that improve efficiency and user experience. The specialist acts as the key connection between end users and the technical teams supporting customer-facing
Unity Village